Terms of Use

1. Approval of Terms

By accessing or using SuperSim and eSIM services, you agree to respect and be bound by these terms of use. If you do not agree with these terms, please do not use our services.

2. Description and Details of Services

SuperSim offers eSIM packages with internet access in various regions and countries, allowing clients to access data and internet on compatible devices. Our eSIM packages are available to everyone and may vary in data allowance, duration, and price.

Unlimited Packages and Fair Use Policy

2.1 SuperSim offers unlimited packages including unlimited internet with no usage limits, subject to detailed sub-conditions.

2.2 These unlimited packages are subject to our Fair Use Policy. If we observe excessive traffic, heavy downloads, hotspot abuse, or activities exceeding normal usage, we reserve the right to notify, limit, or block further service use.

2.3 It's important to note that unlimited packages are not meant to replace standard WiFi solutions. They are designed for mobile use, not as a replacement for fixed internet services on professional devices like laptops or iPads.

2.4 Unlimited packages may have speed reductions when significant internet consumption is detected:

• 30-day packages: After 30GB, speed may reduce to 3Mbps
• Over 60GB, speed may reduce to 1Mbps
• 7-day packages: After 20GB, speed reduces to 1Mbps

3. Qualification

You must be at least 18 years old or have legal capacity to enter an agreement to use our services. By using our services, you represent and guarantee that you meet these qualification requirements.

4. Account Registration

To use our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and agree to immediately notify us of any unauthorized access or use of your account.

5. Payments and Billing

Payment for eSIM packages is required before activating services. We accept various payment methods and you agree to provide accurate billing information. Non-payment for services may result in suspension or termination of your account.

6. Data Usage

You are responsible for monitoring data usage and ensuring it complies with the terms of your chosen eSIM package. We are not liable for overage charges or other damage payments due to exceeding data limits.

7. Acceptable Use

You agree to use our services in compliance with all applicable laws and regulations. Prohibited activities include, but are not limited to, fraud, spam, hacking, or any other illegal or harmful activity.

8. Privacy and Data Security

We collect and process personal information as described in our Privacy Policy. We take data security seriously, but you acknowledge that no online transmission or storage method is 100% secure.

9. Termination

We reserve the right to terminate or suspend your access to our available services, at our discretion, with or without notice, for violation of these Terms and Conditions.

10. Limitation of Liability

We are not responsible for damages or losses resulting from the use of our services. Our liability is limited to the extent permitted by applicable law.

11. Changes to Terms

We may update these Terms and Conditions from time to time. It is your responsibility to review them periodically for changes.

12. Contact Information

If you have questions or concerns regarding these Terms and Conditions, please contact us at [email protected]

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.